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Frequently Asked Questions

At Caramel, we understand that navigating our products and services may sometimes raise questions. That's why we've created this FAQ page as your comprehensive guide to the most common inquiries and concerns. Whether you're a first-time visitor or a loyal customer, this is your resource for quick, informative answers.

Our aim is to provide you with clarity and transparency. We believe that well-informed customers make the best decisions, and this page is designed to do just that.

So, let's get started on your journey to finding the information you need. Explore the sections below to discover answers to questions about ordering, payments, shipping, returns, and more. Thank you for choosing CARAMEL, and we're here to make your experience as smooth and enjoyable as possible.

ORDERING ONLINE

SHIPPING AND DELIVERIES

PAYMENTS

RETURNS AND EXCHANGES

PRODUCTS

INSTORE AND CONCESSIONS

MARKETING AND PR

Further questions?

If you can't find the answers you seek, our dedicated customer support team is only a message away, ready to assist you.