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Delivery Information

INTERNATIONAL SHIPPING delivers all over the world with few exceptions. We ship on a DDU Delivery Duty Unpaid basis. This means the recipient will be liable for any local sales taxes or import duties on orders placed outside of the UK.


Please note that now the UK is no longer part of the EU, you will liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in your country of receipt.
If you are unsure about whether these duties, taxes and charges might apply to your order, please contact your local tax or customs authorities before placing an order. 

Packages returned rejected because of  duties, taxes and charges will not be refunded for shipping.


We provide a standard delivery service:

· UK mainland - £6.99 | 1 - days | FREE on orders over £250
· Europe - £22 | 3 - 4 days
· United States - £20 | 4 - 6 days  |  FREE on orders over £250
· Rest of world - £25 | 4 - 6 days  |  FREE on orders over £250

If there is an issue with your online order, please email us at and our customer service department will be happy to assist you. 


These General Terms and Conditions of Sale govern the offer and sale of products on our web site ( The products purchased on are directly sold by Caramel. Caramel Limited is registered in England and Wales. Company registration no. 3683027. Vat Number GB 739 6166 96. Registered office: Leon Charles Suite 307 Boundary House, Boston Road, London, United Kingdom, W7 2QE

If you would like to place your order by phone our customer service department will be happy to assist you. You can contact our customer service department at  +44 (0) 203 620 5043.


  • 1. On, we offer for sale luxury and top-quality products.
  • 2. does not sell second-hand products, flawed products nor products of lower quality as compared to the corresponding standards offered on the market.
  • 3. The main characteristics of the products are shown on inside each product schedule. The products offered for sale on may not exactly correspond to the real garments in terms of image and colours because of the Internet browser or of the monitor used.
  • 4. Prices are subject to change. Check the final price of sale before sending the relevant order form.
  • 5. All Products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product.
  • 6. Should you decide to exercise your right to return purchased products, will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged. Customers are in charge of return costs. 


The General Terms and Conditions of Sale may be amended from time to time, taking into consideration new laws and regulations but not limited thereto. The new General Terms and Conditions of Sale shall be effective as of the date of publication on