Returns & exchanges

You can return all products ordered on caramel-shop.co.uk within 14 (fourteen) calendar days following the delivery date in their original packaging and with a copy of the invoice.

The item must be in its original packaging and with its receipt, the return is at your expense. All Products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product.

Should you decide to exercise your right to return purchased products, caramel-shop.co.uk will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status worn or damaged. Please note it is the customers responsibilty to send the goods back.

 

For all International Orders

All Caramel orders that are ordered outside of the United Kingdom are sent via Global-E. If you wish to return your item, please click HERE

 

For all United Kingdom Orders

If you wish to return/exchange an item simply fill out the returns form provided and enclose this form with your items to be returned and send to:

Web Returns
Caramel
250a Kings Road
London SW3 5UE

UK returns charges are to be paid by the customer.

 

Once the goods have been received you will receive a confirmation email. Your exchange/refund will be then be processed.

If you need any further information, you can contact us by e-mail on customercare@caramel-shop.co.uk or by phone in +44 0207 351 9750 Monday to Friday (except bank holidays), between 10.00 am and 6.00 pm (UK time).