Returns & exchanges

You can return all products ordered on within 14 (fourteen) calendar days following the delivery date in their original packaging and with a copy of the invoice. Returns charges are to be paid by the customer.

How can I return or exchange a product ordered on caramel-


You can return/exchange an item purchased from up to 14 (fourteen) days after the delivery date.

The item must be in its original packaging and with its receipt, the return is at your expense. All Products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product.

Should you decide to exercise your right to return purchased products, will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status worn or damaged. Please note it is the customers responsibilty to send the goods back.

If you wish to return/exchange an item simply fill out the returns form provided and enclose this form with your items to be returned and send to:

Web Returns
250a Kings Road
London SW3 5UE

Once the goods have been received you will receive a confirmation email. Your exchange/refund will be then be processed.

If you need any further information, you can contact us by e-mail on or by phone in +44 0207 351 9750 Monday to Friday (except bank holidays), between 10.00 am and 6.00 pm (UK time).