We are on hand to assist you at +44 (0) 207 351 9750, Monday to Friday (except bank UK holidays), between 10.00 am and 6.00 pm (UK time).

Alternatively, please email customercare@caramel-shop.co.uk and we will get back to you as soon as possible.

The CARAMEL online store is fully operating and we are continuing to process and dispatch your orders as usual. Please contact customercare@caramel-shop.co.uk for enquiries. 

We provide a standard delivery service:

· UK mainland - £7 | 1 - 4 days
· Europe - £15 | 2 - 5 days
· United States - £15 | 2 - 5 days
· Rest of world - £20 | 4 - 7 days

Returns:

· You can return an item purchased from caramel-shop.co.uk up to 14 days from the delivery date in the original packaging and with a copy of the invoice. Please contact customercare@caramel-shop.co.uk for return instructions.