Job Description

The primary purpose of the role is to manage and drive warehouse efficiency and accuracy across all our online, retail and wholesale business and provide an exceptional service to our customers. You will be responsible and accountable for the full warehouse operation and team.

Main duties and Responsibilities:

  • Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are always understood and practiced by the team members.
  • Always maintain a well organised, systematic, logical stock system.
  • Plan and monitor pick order activity, investigating and resolving any issues encountered.
  • With the garment technologist ensure high levels of quality control through actively inspecting goods received and goods out, managing return processes.
  • Manage, train monitor warehouse staff, including agency workers, to optimise performance and meet targets and deadlines.
  • Manage accounts for FedEx, Royal Mail, DHL and others, negotiating costs and services.

  • Train warehouse staff to use shipping companies account portals (Fedex, Royal Mail, DHL, others).

  • Manage online & wholesale order dispatch and invoicing.
  • Communicate with warehouse staff on a regular basis to make them aware of priorities, targets, and operational requirements.
  • Ensure effective warehouse and distribution operations by implementing department policies and procedures.
  • Coordinating the use of manual, automated and computerised systems where necessary.
  • Keeping stock control systems up to date and making sure inventories are accurate.
  • Set department objectives/KPIs and review and assess on-going performance of direct reports.

Essential skills

Strong working knowledge and understanding of health and safety legislative requirements.

Extensive Warehouse Management experience in a similar environment

Ability to work under pressure

Excellent attention to detail and accuracy.

lifting /manual handling will be involved. 

A Team player 

 

To apply for the position, please email you CV and cover letter to sam@caramel-shop.co.uk