We are on hand to assist you at +44 (0) 207 351 9750, Monday to Friday (except bank UK holidays), between 10.00 am and 6.00 pm (UK time).
Alternatively, please email customercare@caramel-shop.co.uk and we will get back to you as soon as possible.
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We provide a standard delivery service:
· UK mainland - £4 | 2 - 4 days
· Europe | 4 - 6 days
· Rest of world | 6 - 8 days
International shipping - caramel-shop.co.uk delivers all over the world with few exceptions. We are able to ship to many countries on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties on orders placed outside of the EU.
Returns - You can return an item purchased from caramel-shop.co.uk up to 14 days after the delivery date in their original packaging and with a copy of the invoice. Returns charges are to be paid by the customer.
