TERMS & CONDITIONS

Returns & Exchanges

Each caramel order is prepared with the boutique's own special wrapping (ribbon and branded tissue paper). With a exchange and return service, caramel-shop.co.uk is the ideal website for purchasing goods for yourself or gifts.

You can return all products ordered on caramel-shop.co.uk within 14 (fourteen) calendar days following the delivery date in their original packaging and with a copy of the invoice. Returns charges are to be paid by the customer.

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How can I return or exchange a product ordered on caramel-shop.co.uk?

You can return/exchange an item purchased from caramel-shop.co.uk up to 14 (fourteen) days after the delivery date. The item must be in its original packaging and with its receipt, the return is at your expense.

All Products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product. Should you decide to exercise your right to return purchased products, caramel-shop.co.uk will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status worn or damaged.

If you wish to return/exchange an item simply

to request a Returns Authorisation Number. Please enclose this number with your items to be returned and send to: Web Returns Caramelbaby&child 250a Kings Road London SW3 5UE

The goods must be returned within 14 (fourteen) calendar days from receiving.

Once the goods have been received you will receive a confirmation email. Your exchange/refund will be then be processed.

If you need any further information, you can contact us by e-mail on customercare@caramel-shop.co.uk or by phone in +44 0207 352 8857 Monday to Friday (except bank holidays), between 10.00 am and 6.00 pm (UK time).