returns & exchanges
All orders placed on the website will be accompanied by a Returns Card, if you wish to return/exchange your order please fill in all of the required information on your Returns Card and return it to the stated address. We must receive all returns/exchanges of items within 14 days of your order being shipped. All tags must be intact for the return/exchange to be processes. All items must be returned in the condition that they were received.
Caramel will no accept returns of non-faulty items that have been worn, used and/or garment tags removed. In such cases, the items will be returned to the customers.
Refunds will be credited to the original purchaser's card for the sum paid minus postage costs. Please note that Postage costs will apply for exchanges.This policy only applies to goods purchased on our website. Goods purchased via our website cannot be returned to any of our shops under any circumstances.
Please send all returns to:
Web returns
Caramel Baby & Child
41 Paradise Walk
London
SW3 4JL
Please note that the customer is responsible for all postage costs incurred when returning items. Caramel will not offer a refund on returned items that are lost or damaged in the post.
We strongly recommend that items are returned using registered post and that you keep your proof of posting receipt.
Caramel will only reimburse postage costs in the case of faulty, damaged or incorrect supply of goods.
Sale items and Swimwear are non-refundable.